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24/7 BPO & Customer Support Specialist

$250-750 USD

Closed
Posted 11 days ago

$250-750 USD

Paid on delivery
I'm in need of a committed and experienced individual to help manage my high volume customer support needs. Your tasks will include: - Answering phone calls: You'll need to be professional and patient, ensuring all inquiries are handled accurately and efficiently. - Responding to customer emails: Timely and detailed responses to customer queries are crucial for this role. - Resolving customer complaints: De-escalation skills and problem-solving abilities are a must. The scale of the job is high, with more than 50 phone calls, emails, and complaints expected daily. As such, you must be available 24/7. Experience in a similar role, strong communication skills, and the ability to multitask effectively are crucial. Please only apply if you can commit to the demands of this role.
Project ID: 38084421

About the project

22 proposals
Remote project
Active 5 days ago

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22 freelancers are bidding on average $503 USD for this job
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Hello Dear Client, As a native English speaker with vast experience in customer service i would love to work with you. I can answer phone calls, respond to emails and direct messages and run your business efficiently. I have excellent problem solving skills which come in handy when de-escalating any complaints. I am available to work on a full time basis and during your time. Ready to start work. Kindly send me a message for further discusu. Regards, Purity
$750 USD in 30 days
5.0 (4 reviews)
6.7
6.7
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From the job description, I saw that you need a customer agent. With over 5 years of customer service experience, I am well-versed in handling high volumes of calls, emails, and complaints, making me the ideal candidate for this 24/7 BPO & Customer Support role. I've also honed my skills as a multicultural communicator and have received training in de-escalating conflicts, ensuring customer satisfaction is always achieved. I'm familiar with various tools such as Gmail, Fresh Deck, and Live Chat. Kindly send a message for discussion. I look forward to working with you. Thanks.
$500 USD in 7 days
5.0 (2 reviews)
2.7
2.7
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Customer service is not just an aspect of my work, it's the cornerstone. My name is Alvin and I am a seasoned Virtual Assistant with deep experience in customer support and relationship management - two key aspects that resonate with your project. Through my years of working as a VA, I have honed excellent communication skills which enables me to handle and de-escalate disgruntled customers, answer inquiries professionally and promptly respond to emails. One strong advantage I possess for this high-volume, 24/7 project is my exceptional organisational skills. I am used to handling multiple projects simultaneously - meeting deadlines and ensuring accuracy throughout. Clients in the past have commended my ability to maintain their schedules effectively and respond swiftly to situations demanding immediate attention. Pitch: Speaking on the phone or responding to emails, I present myself ever-pleasantly, effectively and politely - putting the needs of the customer at the forefront. My adaptable nature 全能删除 gives me an edge when it comes to working in varying conditions. In terms of commitment, consider me up for the test; my clients around the globe know me as a reliable и reputable assistant who can navigate any task diligently. Given the chance, I'll ensure that your customers enjoy top-notch support, leading to increased client satisfaction and loyalty.
$300 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I'm ready for the customer support job. I'm experienced in handling lots of calls, emails, and complaints every day. I can work round the clock and make sure customers are happy. I'm good at talking with people and solving problems. I'm excited to join your team and help out.
$250 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hi I read your all requirements. In this world, there is a whole lot of krunga. I have read all your requirements, I am ready to spend 24/7 time in this work. Or I will be happy that I can express my work.I will give you best work on your time and budget untill you get fully satisfied with work. I am new on freelancer but not for this work trust me Sir/Maam just give me chance to show my talent to you. Thanks Waiting For You Response
$460 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Headline: Customer Care Specialist | Exceptional Communication & Problem-Solving Summary: I am a highly motivated and customer-focused professional with a passion for exceeding expectations. I possess excellent written and verbal communication skills, allowing me to effectively address customer inquiries and concerns. My strong problem-solving abilities enable me to quickly identify solutions and ensure customer satisfaction. Skills: * Excellent written and verbal communication skills * Active listening and empathy * Problem-solving and critical thinking * Customer service etiquette and professionalism * Ability to work independently and as part of a team * Proficient in various customer service software Soft skills like patience, attention to detail, and a positive attitude. Rates: Rates are negotiable based on the project. Availability: Full-time, part-time, flexible hours.
$300 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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As CEO and founder of UBTCALL, UBTIS, and UBT since 2014, my mission is to lead a team providing comprehensive call center services. From customer service management to business acquisition, we cover all aspects including retention, refunds, and online payments. Our expertise also extends to technical support and remote assistance, ensuring seamless operations 24/7. We offer qualified virtual assistants for administrative tasks and call, email, and scheduling management. Specializing in telesales, telemarketing, and B2C and B2B lead generation, we focus on both inbound and outbound strategies to meet all client needs. Operating globally in the UAE, Morocco, and Spain, we manage significant international accounts with a full-stack developer team overseeing over 7,000 websites. Our digital marketing expertise ensures remarkable ROI through email, SMS, and social media. With a multilingual team fluent in French, Spanish, English, Italian, German, Arabic, Dutch, and Portuguese, we serve a diverse international clientele. Committed to providing uninterrupted service, our teams operate 24/7 with a dedication to excellence.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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With my proven track record of managing high volumes of customer inquiries, I believe I'm the perfect fit for your 24/7 BPO & Customer Support role. Throughout my time with 8veer, I've developed incredibly strong communication skills, the ability to multitask effectively and a patient and professional demeanour which is absolutely essential for this task. In addition to the demands of my current position, I have demonstrated an aptitude for timely and detailed email responses, effective de-escalation of complaints and a knack for solving problems expediently yet thoroughly. By marrying my technical skills with my strategic approach, I consistently deliver exceptional outcomes much like the ones you require. Lastly, my commitment to sustainable practices, agility and transformative mind-set aligns directly with your need for forward-thinking market leaders. As a freelancer, your project will take priority for me ensuring that more than 50 phone calls, emails, and complaints are handled accurately and efficiently - all while offering top-notch customer service experience that sets your business apart. Allow me to bring my extensive experience and skill set to ensure that your customers receive the best support possible. It would be a pleasure to contribute to your success.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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With over five years of experience as a Virtual Assistant, I am well-acquainted with the demands of heavy customer support work. Throughout my career, I have repeatedly demonstrated my ability to handle large volumes of phone calls, emails, and complaints--exceeding even the requirements outlined in your project description. Not only do I effectively juggle these tasks, but I do so while ensuring each interaction is conducted professionally and empathetically. Lastly, as someone who understands the importance of being available round the clock for BPO services, I can promise you an unwavering presence. The high-stress nature of this job is something I thrive on and my adaptability will enable me to maintain my efficiency day in-day out. So if you're looking for a seasoned professional who not just meets but exceeds expectations in customer service with complementing data processing skills, look no further. Let's discuss how we can deliver exceptional results together in managing your 24/7 business support needs.
$500 USD in 7 days
0.0 (1 review)
0.0
0.0
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I understand the integral role of efficient customer support in ensuring customer satisfaction and loyalty. With my experience in managing high-volume customer support, I'm confident in my ability to handle your needs. My skills align with your requirements: - Answering phone calls: Professional and patient, ensuring accurate and efficient handling of inquiries - Responding to customer emails: Timely and detailed responses to customer queries - Resolving customer complaints: De-escalation skills and problem-solving abilities to resolve issues effectively I'm committed to: - Handling high volume of customer inquiries (over 50 daily) - Being available 24/7 to ensure timely responses - Utilizing strong communication skills and multitasking abilities to manage multiple customer interactions simultaneously I understand the demands of this role and am eager to bring my expertise to drive customer satisfaction and loyalty. Let's work together to excel in customer support!
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi there, My name is Robert, from the Philippines. I would like to apply as your dynamic BPO Customer Service Representative. With 8 years of customer service experience in a fast-paced call center environment in my country and 3 years experience as a virtual assistant, I'm confident that I have the qualities and skillsets you are looking for in this role. Please let me know if you need more information from me to futher my application. Thank you. Warm regards, Robert A.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi i have worked as a virtual assistant for dtdc australia i have worked as a virtual assistant for Gemstone Ecommerce center" i have worked as a customer support executive for foodpanda i have worked as cold caller for BFD Homebuyers USA
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi there, my name is Analyn aspiring to be customer support agent. Now a little about me I was born & raised in Philippines but currently I am living here in Dubai for 11 years. Now, let’s talk about how I could  help and why you should hire me: 1. I have excellent communication skills, since you’ll need someone to communicate regularly with your customers and other team members as well. You need someone to convey your message professionally, concisely, and kindly while using proper grammar and spelling. 2. Efficient Customer Handling. I have 7 years experience as a customer service representative here in Dubai as well as call center agent/supervisor in the Philipines for another 7 yrs. I have been handling incoming & outgoing calls, chats in different platform, as well as complaints. This developed my customer service skills as I was consistently assisting customers over the phone and even face to face. 3. Administrative Experience. Here in Dubai I played an integral part in administrative support wherein I focused on several tasks like data entry, email management, recording daily incoming and outgoing transactions, drafting memos. By working with me,  I will help you maximize your time, lessen your workload and provide high quality output while maintaining utmost confidentiality. You will also gain a partner who is trustworthy, goal driven, and tech savvy and someone who sees to it that all work is done to the best of my abilities.
$600 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi Team, I am an IT professional with 10 years of experience over all and i have more that 8 years of experience in Technical support and customer support over call, chat or email with strong communication skills Hence i believe i will be the best match. Thanks awaiting your response.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I have 3 years of experience as a customer service representative and handled already different accounts and all of the account that I handled was US based, I've worked as well before in Qatar for almost 3 years as cashier in a fast food chain and in Dubai 3 years as sales associate.
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi I Have 1 year customer service expired and I am interested to apply for this job I Always motivate my self to give great experience and services to the customer
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Dear Arjun, I would like to offer my services helping your customers needs. During my work experience, I deal with different kind of people that require patience and empathy to achieve customer's satisfaction. The skills that I gain during study Google IT Support Professional certificate pushes me to provide my best to clients. E-support channels are among the skills that I use to communicate and solve their problems, where accuracy and multitasking come into hand. I am available to start working with you as soon as possible, and commit to rise your business up. Just hit me up and we are ready to go! Best Regards,
$750 USD in 1 day
0.0 (0 reviews)
0.0
0.0
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Greetings to the hiring manager of this project. Hope everything is going well. The reason why I bid on this project because previously I had worked with Vivid Optimizer Canada and in the same profile assisting the US customer in professional way and solving their problem within the time frame. So I think am able to show my skills and experience in this project as well.
$600 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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i have 3 year experience in the same filed to solve customer query on phone call regarding DSC. I can do it
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I had good customer serving and grievance handling skills and I had an expert experience in customer support so I can work in all field of both voice and chat support in customer service department.
$500 USD in 7 days
0.0 (0 reviews)
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Member since Jul 30, 2017

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