Hello! I'm Giulia, a Customer Service Specialist with extensive Operations experience and a Marketing degree. I have over 6 years of experience in customer support, team management and leadership. I possess a multifaceted skill set that includes not only providing exceptional customer support but also overseeing the workflows and processes while onboarding new clients and guiding teams toward operational excellence. My expertise extends to designing and implementing customer-centric processes that have contributed to a much more positive customer experience. I have an aptitude for developing and refining customer service protocols, SOPs, and policies while tracking and reporting KPIs to ensure continuous improvement.
As an expert in managing customer data, I am well-versed in CRM/CSM platforms such as HubSpot, Dynamics, and Zendesk. I am also proficient in utilizing various collaboration and productivity tools including Slack, Jira, Monday, and Google Suite, ensuring streamlined operations and effective team communication.
I'm known for my personable nature, I easily engage with others, I adapt quickly, and have a can-do attitude. Thank you for considering me!