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Comprehensive Customer Support & Operations

₹750-1250 INR / hour

Closed
Posted 13 days ago

₹750-1250 INR / hour

I'm looking for a skilled professional to assist me with various customer support, operation, and management tasks. - Handling Customer Inquiries: Please be prepared to manage customer inquiries through phone calls, email, and live chat. - Managing Customer Databases: This project requires proficiency in maintaining databases across various platforms including CRM systems, Excel spreadsheets, and online database platforms. - Analyzing Customer Feedback: An ideal candidate will have experience in analyzing customer feedback to help our services grow. The ideal freelancer for this project should possess: - Proven experience in customer support and management - Excellent communication and interpersonal skills - Proficiency in using various CRM systems, Excel, and online database platforms - Familiarity with analyzing customer feedback to improve services.
Project ID: 38077261

About the project

19 proposals
Remote project
Active 11 days ago

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19 freelancers are bidding on average ₹1,292 INR/hour for this job
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Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are looking for a true Freelancer, I am the Right person for you. I am available almost 24-7 and am very responsive. I feel proud that I am a trusted Freelancer who pleases almost every single client. You can rest assure, your work will be delivered well in advance of others, with passion and accuracy. I guarantee you instant communication & responses when you need me. Why choose me? I think every client is the reason for my success. I only take projects which I am sure I can do quickly. My Portfolio Items: https://www.freelancer.com/u/schoudhary1553 I would really like to work with you on this project. If interested, Kindly contact me via chat for further details and discussion. Thank you Sandeep
₹1,000 INR in 40 days
4.9 (595 reviews)
8.6
8.6
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Hello, With over 15 years of experience in mechanical engineering, I bring a unique blend of technical and computer skills to the customer support and management table. My proficiency extends to using various CRM systems, Excel spreadsheets, and online database platforms, precisely the skills you are seeking for managing customer databases. Not only will I effectively handle those intricate tasks but also ensure your data files are accurately organized for efficient retrieval. As a skilled problem solver, I will prove invaluable in addressing customer inquiries and delivering satisfactory solutions. Combined with my adaptability to various communication channels such as emails, phone calls and live chat, I am better placed to offer comprehensive support that suits your clients' preferences. By analyzing customer feedback using my data analysis techniques like regression analysis and hypothesis testing, I can help your services become even better Moreover, my proficiency in academic writing and SEO writing is particularly an advantageous proposition when it comes to communicating effectively with customers. With your approval for this project, you can be guaranteed of partnership that thrives on speedy service delivery without compromising on accuracy or efficiency. Let's work together to take your customer support and operations to the next level! Collins.
₹1,000 INR in 40 days
4.8 (10 reviews)
3.7
3.7
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Hello, From the job description, I saw you need a customer service agent. I have 3 years of experience as a support agent. I’ve worked with RabbitSEO and I helped in replying to all customer inquiries and complaints in a friendly and polite manner. As a native speaker of the English Language, I have excellent writing and communication skills. I assure you that technical issues would be escalated to the team involved. I’m familiar with responding to customers through mail, live chat, and freshdesk. I can get familiarised with new platforms if necessary. Kindly send a message for discussion, Thanks.
₹750 INR in 40 days
4.9 (5 reviews)
3.4
3.4
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Building a strong relationship and providing exceptional customer service are not mere aspects of a job for me, but genuine passions that I bring into every project I undertake. With over five years of experience in customer support, operations, and management, I've honed my skills in handling customer inquiries through various channels - be it phone calls, emails or live chats. Moreover, I'm highly proficient in maintaining databases using CRM systems like Zendesk and Salesforce along with Excel spreadsheets and other online platforms. One of my key strengths is the ability to analyze customer feedback effectively. This data-driven approach helps me identify trends and patterns, enabling impactful changes in improving services. I'm exceptionally familiar with leveraging these insights to align your business with your customers' needs for better growth. Another reason why I believe I'm the perfect fit for this role is my dedication to timely deliveries without compromising on the quality. My proven track record of delivering high-quality work on schedule bears testament to this. Let me assure you that by choosing me, you're not just hiring a Virtual Assistant or a Writer but gaining 100% commitment + ingenious solutions for all your Customer Support & Operations needs. Let's work together towards elevating your business!
₹900 INR in 40 days
5.0 (1 review)
2.2
2.2
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As an experienced customer support specialist, my primary goal is to ensure seamless interactions with your customers. My 4-year banking background has equipped me with the skills to handle customer inquiries efficiently, whether it's through phone calls, live chat, or email. I am proficient in Excel, allowing me to easily manage and maintain databases across various platforms including CRM systems. In addition, as someone who has consistently received positive feedback for my ability to analyze customer feedback and use it to improve services, I understand the value of listening to your customers and implementing necessary changes. And that's exactly what I'm here for - I'm determined to help your services grow and thrive by effectively utilizing the insights we will gather from your customers' experiences. Finally, effective communication and interpersonal skills are essential in providing excellent customer service and ensuring strong operational management. My track record as a team player and adaptable communicator ensures that not only can I accommodating diverse communication styles but also offer collaborative solutions with a positive mindset. So let me be the right-fit professional to help you enhance your customer support and streamline your operations!
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I'm perfect for your job and I can complete it as soon as possible due to the fact that I have customer service experience for the last 6 years emails faxes customer calling and contacting customer in person customer involvement so I feel like I am able to complete your job in a timely matter and incomplete and neatness so hopefully I am able to do your project and get it well done for you thank you
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I am Larry, I studied computer technology, I am best i your project, i got a degree in IT ,and CS (computer science ) I am sure i can handle data management, Customer management Data entry Best format of data entry
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Sir respectively Iam warked your proposal and I experience ofthis categary I am 2 years experience I give you best to Best warked your proposal give your proposal thanks sir
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Customer care expert for over 3 years now.. Calls,emails,stressfull situation solver, Experienced Front Office Supervisor at Marriott's 5-star property, dedicated to ensuring top-tier customer service and satisfaction. Possessing strong supervisory skills honed over 1.5 year, including leadership, team coordination, and conflict resolution. EDUCATION Bachelor degree in native Slovenian languages, Faculty of philosophy in Novi Sad, Serbia
₹7,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello I am a B.A. graduated student from a university, situated in Varanasi. I have effective commands on the ways of computers and the file extensions.. If I got a chance to engage myself into your task, I can ascertain you that you will not get a chance to complain on the submitted work...
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello my name is Brahim Messabhia I am looking forward to expand my experience in customer support eager to learn new things I have Professional diploma computer support completed in Montreal , Quebec , Canada I worked with Vif internet esp in montreal
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I have experience in customer support previously so I can definitely help you in this task. While working I had received multiple experience in handling customer and different types of queries. I will definitely strive to complete the job with all the abilities
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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My experience and qualifications make me the ideal candidate for this project and other relevant work samples to understand better how I can help you achieve your goals. I look forward to hearing from you soon and discussing the project further.
₹1,200 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello my name is Arun .I have a lot of experience in Ms Excel. . and I have done many projects of Ms excell .
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello! I'm Giulia, a Customer Service Specialist with extensive Operations experience and a Marketing degree. I have over 6 years of experience in customer support, team management and leadership. I possess a multifaceted skill set that includes not only providing exceptional customer support but also overseeing the workflows and processes while onboarding new clients and guiding teams toward operational excellence. My expertise extends to designing and implementing customer-centric processes that have contributed to a much more positive customer experience. I have an aptitude for developing and refining customer service protocols, SOPs, and policies while tracking and reporting KPIs to ensure continuous improvement. As an expert in managing customer data, I am well-versed in CRM/CSM platforms such as HubSpot, Dynamics, and Zendesk. I am also proficient in utilizing various collaboration and productivity tools including Slack, Jira, Monday, and Google Suite, ensuring streamlined operations and effective team communication. I'm known for my personable nature, I easily engage with others, I adapt quickly, and have a can-do attitude. Thank you for considering me!
₹1,200 INR in 40 days
5.0 (1 review)
0.0
0.0
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I am very talkative I can handle customers easily as I have idea of doing professional calls. And I promise you that I can do it very well.
₹750 INR in 30 days
0.0 (0 reviews)
0.0
0.0
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I am having experience in customer support . Given proper responses to customer queries and maintaining their data.
₹1,000 INR in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of INDIA
Delhi, India
0.0
0
Member since May 6, 2024

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